Privacy policy

1. Who processes your data

Personal data operator: IE ITSOFTI, IIN/BIN 020110501736, 54 Anosov St., Almaty (“ITSOFTI” or “we”). Website: it-softi.kz. Phone: +7 707 303 7072.

This policy is based on the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” (No. 94-V of May 21, 2013) and describes what data we receive, why we need it and how we protect it.

2. What data we receive

• The website has no contact or registration forms: it does not ask you to enter any personal data.
• When you message us on WhatsApp or Telegram, or call us, we receive what you choose to tell us: your name, phone number, the text of your messages, your device model and the address for an on-site visit.
• When you open the website, the hosting server automatically records technical data: your IP address, browser type, the time of your visit and the page URL. This data is needed to keep the website running and secure.
• The website does not use advertising cookies or tracking services. If we add web analytics, this policy will say so.

3. Why we use your data

• To reply to your request, quote a price and arrange the time and address of an on-site visit or a remote connection.
• To complete your order, issue a fiscal receipt and meet our warranty obligations.
• To keep the website running and secure.

We do not sell your data, and we do not use it for marketing messages without your consent.

4. Data on your device

During installation and repair, the technician works on your device only within the scope of your order. We copy your files only if you ask us to, so they are not lost when the operating system is reinstalled, and we do not pass them on to third parties. A remote connection via AnyDesk is possible only with your permission, and you can end it at any time.

5. Who may receive your data

We do not share personal data with third parties, except as provided by the laws of the Republic of Kazakhstan. The data needed for a fiscal receipt is sent to the fiscal data operator, as the law requires. Conversations with us take place on WhatsApp and Telegram, and these services process them under their own terms.

6. How long we keep your data

We keep data for as long as needed to complete your order and honor the warranty (12 months after the work is done), and for as long as the law requires for accounting records. After that, the data is deleted.

7. Your rights

You can find out what data we hold about you, correct it, withdraw your consent to its processing and ask us to delete it. To do so, message us on WhatsApp or Telegram, or call us at +7 707 303 7072. We will reply within the time limit set by law.

8. Changes to this policy

We may update this policy, for example if we add forms or web analytics to the website. The current version is always on this page, and the date of the last update is shown at the top.